Frequently asked

Because a person made it rather than a machine. Glaze pools differently on every pot, grain runs differently through every board, and a hand-thrown rim is never perfectly round. Photographs show a representative example; yours will be its own thing.

Most pieces are worked in mercerised cotton, which is colourfast and washes well. Baby items use a soft merino or cotton blend. Resin trays are sealed and food-safe for dry items, but are not made to hold liquid or go in a dishwasher. Every listing states its materials under Details.

Yes: but pieces in a set will vary slightly from one another, which is rather the appeal. If you need a closely matched set, contact us and we will pick pieces fired in the same batch.

Cash on Delivery across Pakistan, and card or wallet payments through Stripe. Card details are entered on Stripe’s own secure page: they never reach our servers.

No. You can check out as a guest. An account simply lets you track orders, save addresses and keep a wishlist.

Yes, any time before it ships: just contact us. Once a parcel is with the courier we cannot recall it, but you can return it under our returns policy.

Often, yes. Send dimensions, a glaze or wood preference and any reference images. We will come back with a sketch, a price and a timeline: usually three to four weeks.

For cafés, hotels and shops, yes. Bear in mind that hand production has real limits: a potter throws roughly forty pieces a week, not four hundred.

Wipe rather than soak, keep out of the dishwasher, and refresh with a food-safe oil every few months. Wood that is looked after outlasts everything else in the kitchen.

Cotton pieces can be hand washed cool and dried flat. Anything with pearls, a chain strap or glued embellishment should be spot cleaned only, never submerged. The listing always says which.